INTRODUCTION OF A TOLL-FREE LINE
The Malawi Gaming and Lotteries Authority (MAGLA) is mandated under the Gaming and Lotteries Act (2022) to regulate Gaming and Lotteries in Malawi. MAGLA is therefore obliged to institute responsible gambling initiatives to fulfill its legislative mandate. One of the initiatives is the introduction of a toll-free line. The toll-free line shall be used for the following: i. Provision of information on counseling for problem gamblingii. Lodging of complaints on gaming and lottery operationsiii. Clarification of lottery and gaming issuesiv. Initiation of self-exclusion from gaming activitiesv. Reporting illegal gaming activities For the meantime, the toll-free line can be accessed on 4252 using both TNM and Airtel Networks. This service is available from Monday to Friday from 7: 30 AM to 4: 30 PM. Thank you MANAGEMENT





